Grievance Redressal Matrix
Grievance Redressal/Escalation Matrix
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
| Customer Care | Dhaval P Vyas | B 501, Satyamev Famosa, Sargasan, Gandhinagar-382421 | +91-9033711999 | dhavalpvyas@dhavalpvyas.com | 09:00 a.m. to 05:00 p.m. |
| Head of Customer Care | Dhaval P Vyas | B 501, Satyamev Famosa, Sargasan, Gandhinagar-382421 | +91-9033711999 | dhavalpvyas@dhavalpvyas.com | 09:00 a.m. to 05:00 p.m |
| Compliance Officer | Dhaval P Vyas | B 501, Satyamev Famosa, Sargasan, Gandhinagar-382421 | +91-9033711999 | dhavalpvyas@dhavalpvyas.com | 09:00 a.m. to 05:00 p.m |
| CEO | Dhaval P Vyas | B 501, Satyamev Famosa, Sargasan, Gandhinagar-382421 | +91-9033711999 | dhavalpvyas@dhavalpvyas.com | 09:00 a.m. to 05:00 p.m |
| Principal Officer | Dhaval P Vyas | B 501, Satyamev Famosa, Sargasan, Gandhinagar-382421 | +91-9033711999 | dhavalpvyas@dhavalpvyas.com | 09:00 a.m. to 05:00 p.m |
| Step 1: Contact Information |
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| In case of any grievance / complaint, an investor/subscriber can raise the issue by writing an email to info@dhavalpvyas.com and we shall ensure that the grievance is resolved within 21 days. In case of any queries or complaints, you may contact Dhaval P Vyas at Mobile: +91-9033711999 Email ID: dhavalpvyas@dhavalpvyas.com |
| Step 2: SEBI Grievance Redressal |
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| If you are not satisfied with our response, you can lodge your grievances with SEBI: SEBI Complaints Redressal System (SCORES) |
| Step 3: Online Dispute Resolution |
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| The common Online Dispute Resolution Portal (ODR Portal), which offers conciliation and online arbitration for resolving disputes in the Indian Securities Market, can be accessed via the following link: ODR Portal |
Dhaval P Vyas 